Configuration Management Camp logo

Mention the role of “Configuration Manager” at an ITSM conference, and then use the same description at an Infrastructure Management conference, and your respective audiences will visualise completely different jobs*. So, it was with some curiosity that I arrived this morning for the first day of the Configuration Management Camp in Ghent. This particular event falls […]

Ipad, front and rear

On 27th January 2010, Steve Jobs unveiled the iPad. If you have 90 minutes or so to spare, that launch presentation is a fascinating watch. There was mixed reaction to that initial announcement. Some people called it right. Even days before the launch, Deloitte predicted that a new generation “NetTabs”, such as Apple’s rumoured new […]

iPhone 6

When we built the new Smart IT UX for BMC Remedy, we were determined to allow ALL IT Support Workers to be Mobile. Why? Because everyone can benefit from mobility. In the short history of enterprise mobility, mobile business applications have generally focused on two specific user groups. The first is the group of users for whom being on […]

BSA document cover

In an industry which has struggled with year-on-year rises in the number of vendor-imposed software compliance audits, it can be tempting to see SaaS software, with its subscription pricing models, as a panacea. If we can replace a complex web of installation, site, and user-based licenses with a set of simple subscriptions, won’t that make the compliance […]

2496308570_c4245a2d4b_z

“Customer first” is a much debated philosophy in ITSM. Studies and reports frequently place customer-centricity high on the priority list of CIOs and CTOs. But sceptical commentators argue that IT may be falling victim to its own faddish obsession: we are not the same as some of the most high-profile service innovators such as those […]

Image of clouds in a deep blue sky

The last few years in the ITSM toolset market have been somewhat dominated by the subject of cloud delivery. Business has, of course, rapidly embraced the cloud as an application consumption option. ITSM has been no exception: new entrants and established brands alike have invested either in fully SaaS offerings, or in diversification of their […]

Urban sprawl

I’ve written before about the negative consequences of the lack of industry alignment between ITIL-focused ITSM functions, and the IT Asset Management groups which typically evolved somewhat separately. A recent CapGemini study of CIOs and IT decision makers concisely illustrated one impact this is having: 48% believe their business has more applications than it needs […]

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