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https://evolvingitsm.com/wp-content/uploads/2013/06/20130623-105647.jpg20130623-105647.jpg2013-06-24T18:01:37+00:00monthlyhttps://evolvingitsm.com/2013/06/10/notes-from-the-cite-2013-conference-in-san-francisco/https://evolvingitsm.com/wp-content/uploads/2013/06/citelogo.pngcitelogohttps://evolvingitsm.com/wp-content/uploads/2013/06/crapplications.jpgcrapplicationsBrian Katz presented good and bad examples of mobile UI. 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In this case, there is even more lost time in the queue than before.https://evolvingitsm.com/wp-content/uploads/2013/03/blog-uncongested-helpdesk.pngThe same scenario, with a slower arrival rateIf the arrival rate is slowed to two callers in each time period, no queue developshttps://evolvingitsm.com/wp-content/uploads/2013/03/blog-congested-helpdesk.pngCongestion at the Service DeskWith three calls arriving at the start of each 2-minute interval, a queue quickly builds.https://evolvingitsm.com/wp-content/uploads/2013/03/nygraph.pngCongestion Costs outlined in Komanoff's Balanced Transportation AnalysisCongestion Costs outlined in Komanoff's Balanced Transportation Analysis2013-03-20T23:13:28+00:00monthlyhttps://evolvingitsm.com/about/https://evolvingitsm.com/wp-content/uploads/2012/11/mebeach1.pngmebeach2014-09-04T20:21:10+00:00weekly0.6https://evolvingitsm.com/2012/11/16/14/https://evolvingitsm.com/wp-content/uploads/2012/11/tickettennis1.pngtickettennishttps://evolvingitsm.com/wp-content/uploads/2012/11/tickettennislarge2.jpgtickettennislargehttps://evolvingitsm.com/wp-content/uploads/2012/11/tickettennislarge1.jpgtickettennislargehttps://evolvingitsm.com/wp-content/uploads/2012/11/tickettennislarge.jpgtickettennislargehttps://evolvingitsm.com/wp-content/uploads/2012/11/tickettennis.pngtickettennishttps://evolvingitsm.com/wp-content/uploads/2012/11/pong.jpgponghttps://evolvingitsm.com/wp-content/uploads/2012/11/skype.pngskype2013-03-20T22:22:38+00:00monthlyhttps://evolvingitsm.com/2012/11/20/painted-into-a-corner/https://evolvingitsm.com/wp-content/uploads/2012/11/imgp45131.jpgIMGP45132013-03-20T22:21:59+00:00monthlyhttps://evolvingitsm.com/2012/11/21/when-a-simple-idea-provides-a-great-service/https://evolvingitsm.com/wp-content/uploads/2012/11/servicedisruption.pngService Disruption from ReadingServices affected by flooding on 21st November 20122013-03-20T22:21:22+00:00monthlyhttps://evolvingitsm.com/2012/11/23/the-phenomenal-success-of-strava/https://evolvingitsm.com/wp-content/uploads/2012/11/stravamini.pngstravaminihttps://evolvingitsm.com/wp-content/uploads/2012/11/ios-social-update.jpgStrava latest appStrava's latest iPhone app is packed full of social features and contenthttps://evolvingitsm.com/wp-content/uploads/2012/11/sandyhill.pngsandyhillStrava's leaderboard for Sandy Hill, near Reading. 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