Following on from my Tomorrow’s Future Today presentation on the same subject, I’ve written a blog for the UK-based ServiceDesk360 site, which is run by the organisers of the Service Desk and IT Support Show (SITS).
On 17th February 2014 I presented at the Tomorrow’s Future Today 24-hour online conference. The presentation explored the impact of Uber, TripAdvisor, Yelp and other consumer-oriented services on established (and legacy) “providers of trust such as guidebooks, regulators and establishments. In this context, it discussed the lessons corporate IT can learn from these huge trends.
You can view a recorded presentation, and my slides, here:
It was a real joy to be involved with this conference: it is a tremendous and free resource for the IT and technology field, with some great contributors.